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Page title	Page Number	Page template
Introduction	1 of 6	Text and image
Case Studies: The Complaints	2 of 6	Text and image
Case Studies: Let us take a look at the complaints	3 of 6	Full width text
Responding to Complaints	4 of 6	Full width text
Complaint Responses	5 of 6	Full width text
Video: Handling Customer Complaints	6 of 6	Full width video

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